Terms and Conditions

Excellence Marble and Granite – Terms & Conditions

1. Quotes & Pricing

All estimates are valid for 30 days from the issue date.
Prices may change due to material availability, labor costs, or unforeseen circumstances.

2. Deposits & Payments

A non-refundable deposit of 70% is required to begin work.
Once material is ordered or fabrication begins, the deposit becomes non-refundable.
The remaining balance is due upon completion unless otherwise agreed in writing.
Payments not received by the due date may be subject to late fees and collection actions under Florida law.

3. No Refund & Cancellation Policy

All sales are final. Excellence Marble and Granite does not offer refunds on custom orders, special materials, or fabricated pieces.
If the customer cancels the project after fabrication begins, the customer remains responsible for any remaining balance on materials and labor costs.

4. Project Timeline & Delays

Estimated completion dates are not guaranteed and may be affected by material availability, weather, or customer-related delays.
Excellence Marble and Granite is not liable for delays due to factors beyond our control.

5. Material Variations & Customer Acknowledgment

Natural stone varies in color, veining, and texture. The customer acknowledges that final materials may differ from samples or pictures.
Excellence Marble and Granite is not responsible for these natural variations.

6. Customer Responsibilities

The customer must ensure that cabinets, plumbing, and other site conditions are ready before installation.
Excellence Marble and Granite is not responsible for additional costs due to site readiness issues.

7. Limited Warranty & Liability

We provide a 60-day limited warranty on installation, covering craftsmanship defects.
This does not cover cracks, chips, stains, or damage resulting from misuse, improper care, or structural movement.
Excellence Marble and Granite is not liable for any indirect, incidental, or consequential damages under Florida law.

8. License & Insurance

Excellence Marble and Granite is a licensed and insured contractor in the state of Florida.

9. Governing Law & Dispute Resolution

This agreement is governed by the laws of the State of Florida.
Any disputes shall be resolved through mediation or arbitration in [County, Florida] before any legal action is taken.
The customer agrees to pay all collection costs and attorney fees in the event of non-payment.